Refund policy
Returns for quality issues
If your item arrives damaged or defective, request a return within 15 days of delivery. Sign in with the email used for your order, open the order, select Return items, choose “Damaged or defective”, and describe the issue.
Our customer care team will review your request and email you an update. Please wait for approval and return instructions before sending anything back. We may ask for photos to help assess the issue.
If the return option is unavailable, including for customized products, contact service@teeoeeyee.com with your order number and details of the quality issue. Customized products are not eligible for change-of-mind returns, but damage or defects will be reviewed by customer care.
Approved returns and refunds
For an approved quality issue, our team will confirm the return arrangements and whether a replacement or refund is appropriate. We will provide instructions and a return shipping label where a return is required under our approved quality-issue process. Do not purchase return shipping before receiving instructions from our team.
We will notify you after the return has been reviewed and processed. Approved refunds are sent to the original payment method within 10 business days. Your bank or payment provider may require additional time. If more than 15 business days have passed since approval, contact service@teeoeeyee.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
This policy does not limit your applicable statutory rights.